How do I get the iTalk internet phone service? |
|
|
A: All you have to do is call either 0800 0971 768 or +44(0) 1442 234 324 to signup for the service. However you will need to ensure that you have a high speed Internet service providing a minimum Bandwidth of 512 kbps. You could be connected within two days from application. |
|
|
|
|
|
Do I need an Internet connection? |
|
|
A: Yes. You need a broadband or high speed Internet connection with an Ethernet modem enabled with Session Internet Protocol (SIP). |
|
|
|
|
|
Do I need a PC or special software to make it work? |
|
|
A: No. your iTalk service works even without a PC. |
|
|
|
|
|
What equipment do I need to buy? |
|
|
A: None, if you already have your Ethernet modem that supports Session Initiation Protocol SIP. You'll get your iTalk device when you signup for service. |
|
|
|
|
|
|
|
Can I still be online while the phone's is being used? |
|
|
A: Yes. That's one of the great benefits of Broadband. |
|
|
|
|
|
Can I install and set it up myself? |
|
|
A: Yes it's really simple to install iTalk using the Getting Started Guide. |
|
|
|
|
|
Do I need a second line for iTalk? |
|
|
A: No. You can have your current telephone line upgraded to Broadband so that you can enjoy both telephone and Internet access. |
|
|
|
|
|
What does 'unlimited' really mean? |
|
|
A: If you have an 'unlimited' plan this means that all calls you make to that country or countries in that plan will be included in your monthly plan fee, and you will not be charged a separate per-minute fee, except for calls made to mobile phones which are not included in some 'unlimited' plans. |
|
|
|
|
|
Can I use it if I'm travelling? |
|
|
A: Yes you can take your iTalk device anywhere in the world and use it. All you need is a broadband or high-speed Internet connection, an Ethernet modem that supports Session Initiation Protocol (SIP), and a telephone. However, we recommend you do not use your iTalk device to make "999" calls while you are travelling, as the service will not work as expected. All "999" calls made on the iTalk device are routed to the Emergency Communications Centre within the UK, even when you are traveling, and not to an emergency call centre where you are. We recommend you find another phone alternative for your 999 emergency service calls when you are outside of the UK. |
|
|
|
|
|
How do I actually make a call? |
|
|
A: Pickup the handset connected to the iTalk device and dial your number. To make an international call, dial your overseas number as you normally would from a traditional fixed or mobile phone with in the UK. |
|
|
|
|
|
Do I need any additional accessories to start making calls? |
|
|
A: To use the iTalk service, you need a broadband Internet connection, an iTalk terminal adaptor, a standard phone, and, in some situations, a router. |
|
|
|
|
|
What is "broadband"? |
|
|
A: A broadband Internet connection is an ADSL, DSL, LAN, T1, T3, LAN, WAN, cable modem or any other high-speed 'always on' connection. If you have to dial up to an access number to reach the Internet then you do not have broadband. |
|
|
|
|
|
Do I need to have my computer turned on to make a call? |
|
|
A: No. A computer is not used to make iTalk calls. For setup details, refer to the device User's Guide. |
|
|
|
|
|
What happens if there is a problem with my high-speed Internet service provider? |
|
|
A: The iTalk service is dependent on your high-speed Internet connection, so if your connection is not working, the iTalk service will not work. We suggest that contact is made with your network provider to resolve the connection problem. |
|
|
|
|
|
Will iTalk work without a power supply? |
|
|
A: Just like a regular phone line, it's very rare that your Broadband line will not work. For iTalk to work you'll need power to make both the iTalk device and your Ethernet modem to work. Lack of power may affect your access to 999 or emergency services. |
|
|
|
|
|
What is a Terminal Adapter? Why do I need one? |
|
|
A: A terminal adapter, or MTA, allows you to use a standard or cordless telephone to make calls over your broadband Internet connection. If you are using a standard telephone with your iTalk service, you need an iTalk terminal adapter. |
|
|
|
|
|
Can I use a regular phone -- or even a cordless phone - with the terminal adapter? |
|
|
A: Yes. Any standard telephone will work with iTalk. Connect the base of your cordless phone to your telephone adapter and walk around your house while you talk. |
|
|
|
|
|
What about calls to the rest of the world? |
|
|
A: You can call any country in the world using your iTalk service, but calls to the rest-of-the-world are not always included in the currently offered pricing plans. If you make a call to a country not included in your plan, it will be charged as an out-of-plan call. Call rates for your iTalk service are available at International Rates - Click here. |
|
|
|
|
|
How do I get billed? |
|
|
A: iTalk Communications Ltd will bill you each month for your iTalk service against your selected calling plan and additional call charges if applicable to you. |
|
|
|
|
|
Can people call me on my iTalk phone service from overseas? |
|
|
A: Yes, they can call your local iTalk number as they would to a regular phone line and at their regular international call rates. If you want your friends and family to be able to save money when they call you from the Caribbean, Jamaica, UK, Ireland, Netherlands, Singapore, Spain, Sweden, USA, Canada and many more countries, why not choose one of the iTalk Local Number optional plans to suit your self. |
|
|
|
|
|
Why is iTalk better than other similar products? |
|
|
A: iTalk has been designed with you, the customer, in mind. The plans are based on typical calling patterns and are always up dated to give you the customer great value for money. |
|
|
|
|
|
What about making 999 emergency calls? |
|
|
A: iTalk does not at present offer an emergency service. As and when this service becomes available we will notify you. |
|
|
|
|
|